Shipping and Delivery Information

Shipping Information

Xtend-Life ship worldwide and our orders are dispatched within 1 business day of the order being processed. We offer shipping options to cater for the different regions.

Below is all the information you need to know on our shipping options. We ship standard shipping with New Zealand Post Priority Air Mail, and courier with DHL courier.

If your country is not listed on the tables below, please contact us for specific shipping information on your country.

Standard Shipping

Country Cost Delivery Time*

USA & Canada

FREE shipping for orders over $60USD

Orders under $60USD will cost $6.50USD

US: 2- 10

Canada: 4 - 7

United Kingdom

FREE shipping for orders over £50

Orders under £50 will cost £5.50

3 - 10

New Zealand

FREE shipping for orders over $60NZD

Orders under $60NZD will cost $3.95NZD

2 - 5

Australia

FREE shipping for orders over $60AUD

Orders under $60AUD will cost $5.50AUD

5 - 12

Rest of the world

FREE shipping for orders over $60USD

Orders under $60USD will cost $6.50USD

This may vary between 5 - 15

*Business days until arrival in Country

Shipping With Courier

If you would like to courier your parcel or live in a country where courier is the recommended or only option, please contact us for details if you would like to use this option. We currently do not offer DHL courier for US orders.

Country Cost Delivery Time*
United Kingdom Orders over £50 will cost £22
Orders under £50 will cost £27.50
4 - 7
New Zealand Flat rate of $5NZD for all orders 2 - 3
Australia Flat rate of $20AUD for all orders 2 - 5
Rest of the world Orders over $60 will cost $27.50
Orders under $60 will cost $34.00
4 - 7

*Business days until arrival in Country

Tracking Your Order

We offer a free Track and Trace shipping service to the US and Canada enabling you to monitor your parcel every step of the way. This is a free service that comes with standard shipping. DHL courier delivery also offers tracking. Your tracking number will be provided in your order confirmation email and you can start tracking your order approximately a few hours after it has been dispatched.

Our distribution team are always working through options for other countries and we hope to be able to offer a similar methods for other parts of the world soon.

Order Confirmation Emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address and for tracked items it will display your tracking number. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact Customer Relations.

Declaration of Value and Contents

We declare the full value of your order on the shipping declaration label and documents. We label the contents as "Dietary Supplements" and/or "Cosmetics".

Import Duties

If your orders are entering the USA, Australia, New Zealand, Singapore, Thailand or many other countries, you do not have to worry about import fees.

There are some countries where it is possible you may have to pay import taxes, customs duty, GST (VAT) or quarantine fees upon receipt of your product. These charges are separate from the Xtend-Life shipping charge and we have no control or influence on these charges and their application and payment of these charges are the responsibility of the person receiving the order. Please refer to your local Customs office for more details on any import taxes or any potential additional charges that you may incur.

For customers in the UK, we have a prepaid VAT system to make your delivery experience better. Our prices include 20% VAT for UK customers and we can ship orders up to £135 with this system. The purpose of this is to minimize the inconvenience of parcel collection and avoid unexpected handling fees experienced by UK customers.

Import Restrictions

Each country has different regulations about buying products from other countries. You are responsible to make sure that buying nutritional supplements from New Zealand is allowed. In regard to the Xtend-Life Skincare range, we are able to distribute this worldwide. If you have any questions, please notify Customer Relations.

If the customs office in your country returns your order to us - either because you did not have permission to import such supplements or because such supplements are banned, we will refund your credit card as per our refund policy.

Military Address

We are able to ship our products to U.S. Military APO/FPO/DPO addresses.

When completing your Shipping Address during checkout, please make note of the following:

  • The City must be entered as either "APO" "DPO" or "FPO"
  • The State must be selected as either "AA" "AE" or "AP"
  • You must enter your Zip code
  • Always remember to enter your full name, grade, and PSC or unit number
  • Enter your country as "United States of America"

Please note, orders shipped to an APO/FPO address may take longer to be delivered. Please allow up to 3 weeks for your package to arrive.

Missing Orders

There is no risk to you!

If your order has not arrived within the expected shipping time, please notify Customer Relations. We will replace any lost order free of charge.

In most cases the replacement can be shipped after 15 business days. However, in the case of some countries, or during holiday periods we may need to allow another week or so for delivery of the original order.