Privacy Policy

Privacy Policy

The following privacy statement is our firm commitment to privacy.

Effective Date: 5/1/2017

Personal Information We Collect

To register for an account we will ask for your name and email address. When you make a purchase from our website we will collect the following additional personal information: Your postal address information and Credit Card details. Optionally we may collect your phone number(s).

When subscribing to one of our mailing lists we will collect your email address.

The name that will appear on your statement will be XTEND-LIFE NATURAL PROD

How We Use Your Personal Information

We will only use your personal information to process and ship your order, or alternately to send you newsletter(s) to which you subscribe. We do not disclose personal information to any third party apart from those directly involved in the shipping of your order.

We use a third party to send our email newsletters and only provide them with your email address. No other personal details are shared with this party.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not share, sell or rent your personal information to third parties.

Access To Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by making the change on your 'My Account' page or by emailing our Customer Support at customer.service@xtend-life.com. We will respond to your request to update to your personal information within 3 business days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, and resolve any disputes that may arise.

Service Providers

We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out email newsletters on our behalf.

We also use a Live Chat system to assist you if you have questions while using our site or regarding your order.

When you make a purchase from our site or subscribe to a newsletter, we will share your personal information only as necessary for the third party to provide that service.

Information Automatically Logged

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

Cookies and Other Tracking Technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including necessary, functional, performance and targeting cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use this information to improve the browsing experience for all of our users.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

Behavioral Targeting/Re-targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

As you browse this website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, Google Remarketing, then enables us to present you with retargeting advertising on other sites based on your previous interaction with this website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of Google Remarketing and their partners' targeted advertising.

Links To Other Sites

This Web site contains links to other sites that are not owned or controlled by Xtend-Life Natural Products (Intl) Limited. Please be aware that we, Xtend-Life Natural Products (Intl) Limited, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personal information. This privacy statement applies only to information collected by this Web site.

Testimonials And Product Reviews

We post customer testimonials and reviews on our web site which may contain personal information. We do obtain the customer's consent via email prior to posting the testimonial or review to post their first name and first letter of their last name along with their testimonial or review. If you would like to request to have your testimonial or review be removed you may contact us at customer.service@xtend-life.com.

Social Media Features and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Newsletter Form

When you register for our Survival Nutrition newsletter we require only your email address. This detail is never released to any third party other than as outlined in this privacy policy. If your email 'bounces' or is 'full' we automatically delete your subscription. Deleted subscriptions are erased from our database. Subscribers can opt out of their subscription at any time by following the unsubscribe instructions included in each email they receive, and their requests are always honored promptly.

Legal Disclaimer

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, bankruptcy proceedings or legal process served on our Web site or to any other third party with your prior consent to do so.

Business Transitions

In the event Xtend-Life Natural Products Limited goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information as well as any choices you may have regarding your personal information.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We follow industry best practice in the maintenance and monitoring security updates, while using multiple vendors to protect our systems from vulnerabilities and malicious software.

Our site uses secure encrypted forms for customers to place their product orders. Through these secure forms we collect contact information, shipping details and credit card info. If you have any questions about security on our Web site, you can contact us at customer.service@xtend-life.com.

Disclaimer and Copyright Information

All material provided within this website is for informational and educational purposes only, and is not to be construed as medical advice or instruction.

No action should be taken solely on the contents of this website. Consult your physician or a qualified health professional on any matters regarding your health and well-being or on any opinions expressed within this website. If you are taking any prescription medicines consult your physician about possible interactions before taking any supplements.

The information provided in our newsletters and special reports is believed to be accurate based on the best judgement of the Company and the authors. However, the reader is responsible for consulting with their own health professional on any matters raised within. Neither the company nor the author(s) of any information provided accept responsibility for the actions or consequential results of any action taken by any reader.

Copyright

Unless otherwise stated all material on this website is copyright Xtend-Life Natural Products (Intl) Limited and SurvivalNutrients.com, all rights reserved.

If you believe that content has been copied and posted to our website by us or any third party in a manner that constitutes copyright or trademark infringement, please contact us with details of the content you are concerned about and sufficient details to verify ownership of that content.

Changes To This Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions

If you have any questions about this privacy statement, the practices of this site, or your dealings with us please either telephone us toll free on 1 888 487 9304 if in the US or Canada or, (64) 3 384 2116 if in another country. Or alternatively, customer.service@xtend-life.com or via postal mail at 12 Mary Muller Drive, Hillsborough, Christchurch 8022, New Zealand.