FAQs

General FAQs

Do you offer free shipping?

Yes, definitely If your order comes to more than $60 you will qualify for FREE shipping via standard airmail.

What guarantee do I have that your products are as good as you say they are?

At Xtend-Life we do not want you to have any product from us that does not fully meet or exceed your expectations. If for any reason you are not 100% happy with your purchase from us, simply send it back within 365 days (a full year) of the purchase for a full refund or product replacement - whichever you prefer.

If you need to claim a refund, we will give you plenty of time to do it...in fact, up to 365 days (full year) from the date of your purchase. There is only one condition. If you are not happy with a product and you have more than one bottle or tube of each, please don't start the second one as we can only refund one opened bottle or tube of each product. 

When a refund is processed, the only deduction is $6.50 towards the original shipping costs, whether or not this was invoiced in the first place. We do not make any other deductions. If the requested refund only covers part of your purchase and the products retained still have a value of $60 or more we will waive that deduction.

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